1 reviews | Active since Sept 2016

08 Jun 2024, 11:40

Vox is dishonest

I have been charged for showmax on my account every month for the past 4 month. When I try to log in to showmax I get a message saying I don't have a subscription! What has Vox done with the 4 premiums I have paid. When you call VOX you get told to email. Once you email you get a resolved email back, and that's the end of it.

I have called them several times with no joy. Just get transferred from one person to the next!!!!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply08 Jun 2024, 12:36
Official
Good day Isabella MThank you for your post.Kindly note that the details of your complaint has been sent to the Sales team for assistance.We will contact you directly to assist with the complaint.Kind Regards 

Best regards,

Vox Telecom
Vox Telecom's reply19 Jun 2024, 07:24
Official
 Good day, Isabella M 

Thank you for your patience while the matter was being investigated.

We have received confirmation that a credit has been passed and will remain on your account as a credit until your next invoice.

Should you require further assistance, please feel free to contact us on *** or email ***

Kind regards,
Vox
 

Best regards,