Vox is disappointing me again

Part 1 Review on Hellopeter.com 14 Jun 2024 at 12:47 Vox is the worst fibre company I have EVER dealt with !!!!!!!!!!!! I app**** on the 23 May 2024 to Vox in George. Fibre was installed on the 6 June 2024 however TO DATE Vox still cannot explain why the router has not been delivered/made available to me. All I get is a load of EMPTY promises, this is shocking customer service !!!!!!

When I contacted/visited the office in George to complain the Vox system didn’t even show that my fibre had been installed instead it showed that fibre installation was still to be done!!

I reached out again to Vox and I was told they are investigating and would contact me, but it is now again 2 days later since they promised me to contact me but all I get is silence, NO calls or written feedback.

I regret having to use Vox !!

Part 2 Follow Up story

Above issue was resolved ONLY on the 19 June 2024. After complaining on this platform a Vox technician came out on the morning of the 19 JUNE 2024 and eventually my router was eventually installed and I was over the moon to have my WI-FI working ….. then came my next shock when I received my 1st invoice from Vox a week later and I was totally flabbergasted when I saw that I was being charged for WI-FI supply as from the 6th June 2024 ????

Hell my router was ONLY installed on 19 June 2024 now VOX expects me “the customer” to pay for a service that was non functional due to the fact that they could not provide a router prior to the 19 June 2024.

This is ludicrous and total “day light *******” to be charged for a period that I had NO SUPPLY due to Vox not having a router available on the 6 June 2024 the day Frog Foot contractor installed the fibre. On this same day Vox should have installed or made their router available!!! BUT THEY DID NOT, THIS DELAY was purely caused by Vox now as a customer I’m charged for their error !!!! No Vox I as the customer be discounted !!!

I have no problem paying for a service that is working but why charge me for a service that is not yet ready…. ??????

I expect my invoice to be reviewed and rectified and only be charged pro rate for the month of June being from period from 19 June to 30 June 2024 !!!!!!!!!!!

So unhappy with VOX as new customer!!!!!!