KM
Kgotso M
1 reviews | Active since Oct 2019
23 Apr 2022, 20:32
Vox is careless and greedy
Yoh these guys! They'll leave you hanging, this evening our 10th offline and theyve only been saying theyve escalated our matter ... I then decided to terminate our contract and reverse my payment to them, they then revert me saying i owe them even more and that they will only cancel our contract at the end of May not caring about the fact that ive spent a lot to be online since they condemned me to a full 10 nights off-line, they don't care and wgether they like it or not, im migrating to another ISP.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Apr 2022, 21:12Good day Kgotso Mokoena,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply23 Apr 2022, 21:12
Official
Good day Kgotso Mokoena,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 May 2022, 12:34Good day, Kgotso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply11 May 2022, 12:34
Official
Good day, Kgotso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account, and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox