Vox is bad news

Worst internet provider ever every!!! This is my 5th day of no internet .. this happens regularly but month-end they put through the full payment ...... I have been off for 5 days the phone number never works you can never speak to a real person you can only leave a message on a machine and when you go into the offices to lodge a complain nothing gets done ....I have lodged a complaint about no service 3 days ago to this moment I have been without internet service for 5 days I have phoned many times one time I got to speak to a real person but that was the switchboard operator unfortunately she promised to help but as expected from vox two days later nothing yet please never sign a contract with vox... they trap you into a contract that cannot be cancelled without penalties then they do not provide a service for what I was promised at an expensive rate and what I am getting is two different things Vox sucks!!