DH
Dickens H
1 reviews | Active since Jul 2023
07 Mar 2025, 22:03
Vox is a terrible ISP. do not use them!
I had a problem with my fibre line on the 25th of January, 2025. Vox, through Vumatel, sent a team to fix the issue, but they failed. They then blamed the issue on cable damage, which was not the case. I refused to pay for the service. The ticket was reopened for further investigation, and they sent a second team on the 1st of March, and those guys managed to fix it. Now, Vox still wants me to pay for February when I did not have connectivity, and they have since suspended my account. These guys just suck!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
07 Mar 2025, 22:13Good day ****ens.
Thank you for reaching out to us.
We have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Vox Team.
Vox Telecom's reply07 Mar 2025, 22:13
Official
Good day ****ens.
Thank you for reaching out to us.
We have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated your query to our debtor's team. Your collections manager will contact you to assist further.
Regards
Vox Team.
DH
Dickens H's updateReviewer Update
07 Mar 2025, 22:34It has been 2 days now without connectivity and the debtors team continues to tell me that someone will call me. No one has been calling me for the past 2 days
DH
Dickens H's update07 Mar 2025, 22:34
Reviewer Update
It has been 2 days now without connectivity and the debtors team continues to tell me that someone will call me. No one has been calling me for the past 2 days
Vox Telecom's replyOfficial
08 Mar 2025, 08:45Good day ****ens,
The matter has been escalated to our Debtors team for further assistance.
Feedback will be provided as soon as possible.
Kind regards
The matter has been escalated to our Debtors team for further assistance.
Feedback will be provided as soon as possible.
Kind regards
Vox Telecom's reply08 Mar 2025, 08:45
Official
Good day ****ens,
The matter has been escalated to our Debtors team for further assistance.
Feedback will be provided as soon as possible.
Kind regards
The matter has been escalated to our Debtors team for further assistance.
Feedback will be provided as soon as possible.
Kind regards
DH
Dickens H's updateReviewer Update
10 Mar 2025, 11:17I was called by a lady called Fathima, who showed no clue about the issue that we were talking about. She continuously refers to ask her manager but still comes back with wrong information. Why VOX lets us speak to people who have no authority and also have no idea about what's happening, I don't know.
What legal root can be taken if the issue is not resolved
What legal root can be taken if the issue is not resolved
DH
Dickens H's update10 Mar 2025, 11:17
Reviewer Update
I was called by a lady called Fathima, who showed no clue about the issue that we were talking about. She continuously refers to ask her manager but still comes back with wrong information. Why VOX lets us speak to people who have no authority and also have no idea about what's happening, I don't know.
What legal root can be taken if the issue is not resolved
What legal root can be taken if the issue is not resolved
Vox Telecom's replyOfficial
19 Mar 2025, 07:50Good day, ****ens
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2025, 07:50
Official
Good day, ****ens
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox