TH
Tshepo H

1 reviews | Active since Sept 2017

06 Jan 2024, 13:17

VOX IS A ****PY SPECIAL NEEDS KID

This is the worst company to deal with by far, tooooooo much red tape just to get one thing done, requires bouncing of the same issue from one department to the platoon of the other unnecessary departments. they never respond to their emails but if they do they respond weeks later, you can never get hold of the accounts or debtors department but if you do you would have been on hold long enough for your first born to finish college, if you request a call back make sure you take your cellphone with you in the shower if needs be because these lovely people only call once and short rings so you will never make it to your phone in time to answer. but hey i am not saying they are pathetic you be the judge from what i have written. Oh and before i forget, did i mention that it takes WEEEEEEEEEEEEEKS for them to process 1 single order? these pathetic fools

0
Replies (3)
Vox Telecom
Vox Telecom's reply06 Jan 2024, 13:56
Official
Good day Tshepo HThank you for your post.Kindly note that the details of your complaint has been sent to Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, 
TH
Tshepo H's update08 Jan 2024, 11:43
Reviewer Update
Yeah right it is now noon on a monday following my 1 star review on your business but still no one has contacted me, if anyone cared about the company's image or their customers i would have been contacted as soon as business commenced, i doubt that the departments are as busy as they make out to be because had there been good customer satisfaction procedures i would not be having this problem with you. this company is a down right disgrace.
Vox Telecom
Vox Telecom's reply10 Jan 2024, 18:04
Official
Good day,Tshepo H 
  
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance team has made contact and assisted 
 
Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox