"VOX is a no go" i repeat "Vox is a no go"

On the 18th of May I was approached by Lusien Otto regarding the Wifi route and data package. I told Lusien what it was I was looking for in terms of the data package and he gave me what I wanted.

On the very day(18th May) when Lusien did my application I advised him that delivery should take place at my work address(158 Jan Smuts Ave Rosebank) and not my home address(04 Fuschia Road klipspruit west) I was assured that it will be delivered at my work address.

On the 19th May I then sent Lusien a message via whatsapp to inform him again that delivery needs to take place at my workplace and again he assured me that delivery will take place at my work and I should not worry.

On the 23rd May i received an email stating that delivery will take place that very day and to my surprise when i checked the address i noticed that it says delivery will take place at my home add which i immediately notified Lusien and once again he advised me not to worry as he did notify the storage department that delivery needs to take place at my work add (158 Jan Smuts ave 09 Walter street Rosebank).

On the same day 23rd May i received a sms notification that my parcel was delivered an i immediately logged into the Aramex delivery portal and to my surprise it was actually delivered to my home add and someone that was not known to me at the time signed for the parcel and no ID document was taken from the person that signed for it.

I immediately contacted Lusien and he once again advised me that i should not worry as they did not deliver the parcel as im the only that can receive it as i need to provide my ID , i was then promised by Lusien that it will be delivered at my work at the very next day and the next day i didn't receive anything and again approached Lusien and he advised that it will be the following day and that's how it went on for the rest of that week.

On the 27th of May I then decided to call Aramex myself to find out how far my delivery is and they advised me that it was already delivered which was on the 23rd May to my home add. i Then asked who signed for the delivery as there is no one at home during the day and they advised someone by the Name of Gershwin which that person is not known to me. I then told Aramex that I do not know who that person is that signed for the parcel and they advised that they will have to investigate the matter.

On that very day 27th May i then called looking for Lusien and i could not get through to him and neither was he responding to my messages. I eventually managed to get through to his Manager by the name of Adrian which i explained to him what happened and he promised that he will get it sorted out and that he would call me back that very day , the day was almost over and still never heard from Adrian and decided to call him back and he advised that he will call me back as soon as he gets back to the office which i never heard from him and decided to call Lusien and to my surprise he blocked me on Whatsapp and never answered my calls.

On that very day the 27th May i received a call from the delivery guy by the name of Reason where he described to me who signed for the parcel and I asked him if he got any ID from the person who signed for it and he advised no. i then tried to make out who it could've been that signed for the parcel and by his description i then made out who the person was that signed for it and asked them what the way forward was and no one could give me an answer.

I then tried making arrangements with Reason to meet up with him so we could go to the police station to open up a case and was Advised by Masoega who is apparently the person the case was escalated to not to do anything as yet as they are still busy investigating.

I was then approached by another person on that day by the name of Nick who is Reasons manager and I explained to him what happened and i advised that i am willing to comply fully with the investigation as I cannot be held accountable for something I did not received.

On the 30th May I then received an email from Lusien with another Vox contract to be signed and sent back as a replacement of the other device that was delivered at the wrong address which I then signed and sent back to him.

To date I still never received my router and by the look of things the other router has still not been cancelled off my profile as i was promised so by Lusien and Adrain.

I have also not heard from Masoega , Nick as well as Reason ever since and this after sending them numerous messages wanting to know how far the investigation is.

I sent an email today 06/06/2022 to Adrian who is the managed and we had a scheduled meeting set for today at 11 and he has not called me as yet which i am not surprised as this is their behavior.

Please can this be escalated and sorted out urgently as this is now having a negative impact on me personally as well as my credit score. I can not be held accountable for something that was not my mistake as I made it very clear from the beginning where delivery needs to take place.