VOX is a no go

Honestly if you ever need to put in fibre don’t use VOX. I have sold my old house and transfer the account to the new owners name. Then the account was cancelled after the year contract ended. They keep calling me and sending me mails to pay for the rooter that I don’t have. Every time I explain to them that the account was transferred. They just call me again in a weeks time.

This is still understanding what I can’t understand is when I wanted to get fibre for my new house we called VOX and asked to come install it. They tooked to long to come out as I needed internet for my business I then canceled the VOX before they came out to install it or send a rooter. Please note this was before any installation or openserve or anything was installed or processed. We received a mail that confirmed the order was canceled. I even called to confirm as well and made sure there was no penalty. This was confirmed by VOX as mentioned nothing was done. One week later a package arrived at our door. Inside was a rooter. They charged me for this rooter and said I need to send it back at my own cost to cancel the account. I Then was also billed for openserve. This was very funny because the openserve was running through another service provider on their account. I am disappointed with VOX and I would not recommend to use them. Please note I really don’t mind paying but I can’t pay for something that is not fair. The rooter is still in its package never opened. All the mails we have send through to notify them off their mistake many times. Now I get a final demand. Come on guys this is unacceptable.