PM
Patrick M
1 reviews | Active since Jan 2018
02 Jul 2023, 19:27
Vox is a lowest service level
No communication and no assistance from the Technical call Center - all they say is Vumatel has 72hours to respond to a technical query- why are we paying Vox as ISP? 4+ days without Wi-Fi connectivity?
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Jul 2023, 20:05Dear Patrick M
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physical check on the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physical check on the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Vox Telecom's reply02 Jul 2023, 20:05
Official
Dear Patrick M
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physical check on the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physical check on the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Vox Telecom's replyOfficial
02 Jul 2023, 20:08Dear Patrick M
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physically check the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physically check the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Vox Telecom's reply02 Jul 2023, 20:08
Official
Dear Patrick M
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physically check the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Your line issue was reported to FNO Vuma (ref:ISP-***).
The FNO has to either dispatch an available tech to do physically check the line.
The details of your complaint has been escalated internally
Our technical support agent will contact you shortly to provide clearer details regarding the resolution of your complaint.
Vox ***
Regards
Vox Team
Vox Telecom's replyOfficial
13 Jul 2023, 09:34 Good day, Patrick M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Jul 2023, 09:34
Official
Good day, Patrick M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox