Vox is a horrible isp

so a year ago i decided to go a get fibre with vox. what a bad mistake that was. so since then every two weeks I need to call vox to say I'm having a few issues with the line. 24 hrs later I get a phone call with a tech changing the settings. now this is fine until it become every 2-3 weeks. little annoying. So I asked if they could get a tech to come and look at the line or something, no i need to pay for that. so either vox tech cant sort out the issue and are pathetic or they are making me pay for a line that is faulty and I must pay to fix it. either its diabolical service. yesterday had an issue and vox calls me saying no if I want to play some games on my ps4 i must discount the router and plug the fibre box straight into the ps4. thus giving no one in my house fibre... so effectively I am paying for something that i am not receiving. please if you think of singing up with vox rather don't. I have upgraded my line (as per their request) and still no resolve. they are charging me R719 for a 10Mb line where I could be getting 20MB for R799. #******