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Casper H

1 reviews | Active since Mar 2023

04 Mar 2023, 08:28

Vox is a **** service provider

Vox simply does not deliver their service (no active fibre) and they do not provide access to a service to fix their non-service offering. After a number of attempts contacting their call centre, an agent eventually answered my call after 40 minutes. The advice he gave was switch off and on after 15 minutes and it will work. (Which we have done several times already) just to queue again to try to tell them it didn't work. Vox is a leading **** service provider in South Africa. Stay away!

0
Replies (2)
Vox Telecom
Vox Telecom's reply04 Mar 2023, 09:13
Official
 Good day Casper H,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply13 Mar 2023, 10:08
Official
Good day  Casper H
 
 Thank you for your patience while this matter was being resolved. 
 
 Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
 Kind Regards, 
 Vox