Vox is a disappointment

I am appalled by the service as an existing client.

Ticket (query) logged on Sunday the 21st February 2022 - incoming line broken requiring urgent assistance as I work from home. The play on the box where the fiber line connects inside the house is as a result of poor installation.

Was told by Vox rep that we must wait 72 hours as that is their turn around time and there is nothing that can be done, as well as that it is not classed as an urgent matter (even though I work from home and need to be able to do so) and told that Vox has more urgent clientele than us "work from home folk" such as businesses...

The 72 hours came and went and no Vox to be seen or heard from apart from the follow ups we did to Vox on a daily basis attempting to get this issue resolved asap.

It is now the 28th of February, and still NO VOX.... no technician or Vox rep has been to our premise to fix the fault, not even a call.

All I have heard is Vox blaming Vodacom technicians. They have not taken any responsibility of this and I still have no service or connection.

I have also tried changing my number with Vox over 5 times now and my old number is still on their system. So who isn't doing their jobs... I guess only the new sales department are working because they can install same day!!!!

IF YOU WANT TO CALL ME VOX, USE MY DAMN NEW NUMBER BECAUSE I WONT ANSWER THE OLD ONE!!!!!! ***)

I am very disappointed and have now sent a cancellation request to this company.