NN
Nicole N
1 reviews | Active since Feb 2022
21 Feb 2022, 13:08
VOX is a bunch of *******
You guys dont understand how I'm regretting going with VOX. They never call you back when you've got questions. Their accounts department got an "I dont care attitude". Ow and you better pay them before the 25th of December, even if you're only getting paid the 28 or they cancel your internet without letting you know and you would be liable for the cancellation charge of nearly R3000.. I am changing my service provider today.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
21 Feb 2022, 13:35Good day, Nicole N
Thank you for your post.
Kindly note that we have sent the details of your complaint to the collection manager for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the collection manager for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2022, 13:35
Official
Good day, Nicole N
Thank you for your post.
Kindly note that we have sent the details of your complaint to the collection manager for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the collection manager for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Mar 2022, 11:47Good day, Nicole N Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. We can confirm that the service had been re-instated and a credit has been allocated to the account for a portion of the cancellation charge. We have received a request to cancel the service from the account holder on 22/Feb/2022. Please note that the request has been actioned and the necessary information has been sent via email to the nominated contact details on the account. We have attempted to contact the Account holder pertaining to your query. Unfortunately we have not been able to reach the account holder. We have sent correspondence via email to conclude this matter. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply03 Mar 2022, 11:47
Official
Good day, Nicole N Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. We can confirm that the service had been re-instated and a credit has been allocated to the account for a portion of the cancellation charge. We have received a request to cancel the service from the account holder on 22/Feb/2022. Please note that the request has been actioned and the necessary information has been sent via email to the nominated contact details on the account. We have attempted to contact the Account holder pertaining to your query. Unfortunately we have not been able to reach the account holder. We have sent correspondence via email to conclude this matter. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox