Vox is a **** and has no respect for its clients.

So you had an employee contact me about downgrading my package only for her to turn around and say that she can't process the downgrade until the full outstanding balance is paid towards the account. I told her I am not paying anything until my credits are processed and correctly and that the accounts departments must call me to explain the breakdown of how they reached their credited amount of R540. Accounts / Debtors department did not call, but the same female employee telling me that the Debtors department's decision still stands. She was able to provide the dates that were credited which were from the 1st April to the 14th April 2026. I told her that this was incorrect to which she said when they check the system, those are the dates that show that the line was down.

With the first outage (10- 25th March 2026) I emailed and whatsapped almost everyday, received multiple reference numbers, and yet VOX wants to tell me that they won't credit me because it shows that my fibre line was active. What nonsense is that? So I would actively call and follow up for a line that is working? Make it make sense!

With the second, and longer outage, due to the Vodacom/ Vumatel migration I was down from the 27th March and the connection only worked on the 24th. Each time Vox would call me to follow up for a 2 week period leading up the 24th April 2026, the agent would tell me that it shows on their end that my line is connected and active. I told them it was not working each time. And this what after I had to perform all the trouble shooting prompts - I did this with each call! So if the Debtors department is basing their calculation on this, then your system is extremely flawed. If you investigated properly you will see that a technician came out on the 24th April and had to replace the router. It is only after he installed the new router that our connection was restored. Vox needs to go back and track the full history of my reference numbers, my follow ups, and how each time I was told everything looks fine on your side but I always disclosed that my network is still not working. Then you need to double check the date that the technician was sent out and did the replacement of the router - it is on this date that everything worked again.

You will not bully me into accepting a credit that is incorrect! You can also not tell me that by virtue of your system showing my line was fine, that that is what you base your decisions on. Your system and investigating staff are ***********. If this is the business model you operate on, your business is going to fail. And judging by all the negative reviews it seems to be a common practice that your network is poor and the urgency at which you restore client's services is even worse - but you will quickly demand payment towards incorrectly calculated accounts and statements.

I am going to take this further as I have all my reference numbers and interactions recorded. Dates, times, reference numbers, names of call centre agents and various technicians. I will not let this rest as this is a violation of my right as a consumer.

Look into my account and do it properly! You can't expect an accounts department to allocate offline days without first liaising with technicians and PROPERLY looking at reference numbers - BY THIS I MEAN READING ALL THE NOTES THAT THE AGENTS MADE AND/OR LISTENING TO THE CALL LOGS!