Vox is a ****

I am displeased with the bad service from VoX... First they told us that their subscription fee is R315 but when our invoices came we are billed R54 extra to what was sold to us. The lack of transparency with customers is concerning. The sad part the collections department lady(Amber) whom I spoke to doesn't even know her job!!! She could've easily explained to me that the additional R54 is a VAT charge instead of giving me attitude, telling me she is not from the sales department and cannot explain what the total charge is. Amber(collections department) was rude in her response, horrible customer service and lacks empathy. VOX sales people also need to provide correct pricing to customers, this sets clear expectations and builds better relationships with customers.