1 reviews | Active since Nov 2020
Vox is ****
I canceled my fibre services in March, now Vox and it's rude consultants tells me that I owe them and my account is in arrears for April and May. This is a month to month package so I don't understand why do I have to pay for April and May. If i'm not paying you should discontinue your services - it means I do not have money to pay for your services.
Please see the response from Aviwe one of their conuslrants below: [05/28, 08:55] Vox: Your line is scheduled to be cancelled on the 01/06/2024 [05/28, 08:56] Vox: You need to pay your account monthly as long its still active [05/28, 08:56] Vox: You did not pay for April and May [05/28, 08:57] Vox: "Thank you for your enquiry. We will be closing this chat. Should you have anything further, do not hesitate to restart the conversation.
have a good day ahead. Regards Vox Accounts. " [05/28, 08:57] Vox: Thank you for contacting Vox Support. Your ticket has been marked as Resolved and you have been transfered back to the Vox self-service chatbot.
How can we assist you next?
Then they close the chat without giving me a chance to reply.
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
I received a call from one of your rude consultants again threatening to hand my account over. So Vox is measleading people by telling them that the package is month to month not a long term contract but in actual fact it's a long term contract.
I received a call from one of your rude consultants again threatening to hand my account over. So Vox is measleading people by telling them that the package is month to month not a long term contract but in actual fact it's a long term contract.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Wow!
Wow!