1 reviews | Active since May 2021
Vox internal administration is a joke
I app**** to change to Vox as they came highly recommended by a friend. Tjey knew for over a month that my line activation fell on the 1st of October which is a Sunday. I have spent countless hours with the accounts department, the sales department and the technical departments over the full 30 days leading upto today. My new activation day for which our entire family was so excited. To my utter shock and horror, during this morning's activation, I was informed that Vox had not activated the line from their side and no-one is able to activate on a Sunday. I paid for this day! Why did they not activate on Friday? Did they not notice the 1st is the contractually obligated date of activation? Now no one can assist until tomorrow so my family has to suffer because of administration problems within the Vox company? It's a no from me. Not 1 person can be contacted to assist me today. This is beyond pathetic!
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Thank you for being so patient while the query was being investigated.
Kindly note that the order had to be escalated to Vumatel to assist with the activation, as Vox had not received the handover for the service on 01/Oct/2023.
Do note that we have received confirmation that the line has been activated, and the router has been installed and set up.
We can also confirm that the account has been amended.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for being so patient while the query was being investigated.
Kindly note that the order had to be escalated to Vumatel to assist with the activation, as Vox had not received the handover for the service on 01/Oct/2023.
Do note that we have received confirmation that the line has been activated, and the router has been installed and set up.
We can also confirm that the account has been amended.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox