KP
Kaylin P
1 reviews | Active since May 2022
15 Aug 2022, 07:42
Vox installation
Vox is useless and the consultant Karin is a ****. She told us that we would be up and running by the 15 of August and nothing yet. Now we are waiting fir the router to be installed. Thats wasting my time. Pathetic ****en service. Can't even imagine how the internet connection will be once we actually get the router. USELESS
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
15 Aug 2022, 09:24Good day, Kaylin P
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply15 Aug 2022, 09:24
Official
Good day, Kaylin P
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
KP
Kaylin P's updateReviewer Update
15 Aug 2022, 16:04STILL NO ASSISTANCE - VOX IS PATHETIC. I SENT THEM MAILS AND PICS OF THE BOX THATS NOT ACTIVATED BUT STILL NOTHING. WHY THE **** YOU TELL ME ILL BE UP N RUNNING ON THE 15NTH AUGUST AND NOTHING IS ACTIVATED YET. NOW THE ROUTER ODER HAS BEEN PENDED. FOR WHAT REASON. I DONT KNOW. VOX IS USELESS. ANYONE WHO READS THIS. PLEASE REMEMBER VOX WILL MISLEAD YOU AND GIVE YOU WRONG INFO. YOU WILL WAIT YOUR ENTIRE ****EN LIFE FOR THEM TO INSTALL THE ROUTER AND FOR THEM TO ACTIVATE THE LINES. USELESS USELESS USELESS USELESS .
KP
Kaylin P's update15 Aug 2022, 16:04
Reviewer Update
STILL NO ASSISTANCE - VOX IS PATHETIC. I SENT THEM MAILS AND PICS OF THE BOX THATS NOT ACTIVATED BUT STILL NOTHING. WHY THE **** YOU TELL ME ILL BE UP N RUNNING ON THE 15NTH AUGUST AND NOTHING IS ACTIVATED YET. NOW THE ROUTER ODER HAS BEEN PENDED. FOR WHAT REASON. I DONT KNOW. VOX IS USELESS. ANYONE WHO READS THIS. PLEASE REMEMBER VOX WILL MISLEAD YOU AND GIVE YOU WRONG INFO. YOU WILL WAIT YOUR ENTIRE ****EN LIFE FOR THEM TO INSTALL THE ROUTER AND FOR THEM TO ACTIVATE THE LINES. USELESS USELESS USELESS USELESS .
Vox Telecom's replyOfficial
15 Aug 2022, 19:44Good day Kaylin P,
Thank you for the feedback. We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for the feedback. We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Best regards,
Vox Telecom's reply15 Aug 2022, 19:44
Official
Good day Kaylin P,
Thank you for the feedback. We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for the feedback. We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Best regards,
Vox Telecom's replyOfficial
18 Aug 2022, 07:59 Good day Kaylin P,
Thank you for your patience whilst this matter was being investigated.
We received confirmation from the Project Management team that the project is still in execution phase with a projected go-live date set towards the end of August 2022 .
As per the above, your area is not yet live and the Metrofibre installation has not been completed in full. Metrofibre will only complete the installation and activation once the infrastructure build has been completed in your area.
The project management team will remain in contact with you until resolved.
You can also send your queries directly to *** or call ***
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation from the Project Management team that the project is still in execution phase with a projected go-live date set towards the end of August 2022 .
As per the above, your area is not yet live and the Metrofibre installation has not been completed in full. Metrofibre will only complete the installation and activation once the infrastructure build has been completed in your area.
The project management team will remain in contact with you until resolved.
You can also send your queries directly to *** or call ***
Kind Regards
Vox
Best regards,
Vox Telecom's reply18 Aug 2022, 07:59
Official
Good day Kaylin P,
Thank you for your patience whilst this matter was being investigated.
We received confirmation from the Project Management team that the project is still in execution phase with a projected go-live date set towards the end of August 2022 .
As per the above, your area is not yet live and the Metrofibre installation has not been completed in full. Metrofibre will only complete the installation and activation once the infrastructure build has been completed in your area.
The project management team will remain in contact with you until resolved.
You can also send your queries directly to *** or call ***
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation from the Project Management team that the project is still in execution phase with a projected go-live date set towards the end of August 2022 .
As per the above, your area is not yet live and the Metrofibre installation has not been completed in full. Metrofibre will only complete the installation and activation once the infrastructure build has been completed in your area.
The project management team will remain in contact with you until resolved.
You can also send your queries directly to *** or call ***
Kind Regards
Vox
Best regards,