Vox *****ing via debit order

I'm regretting staying with vox moving while in process to move to a new place end of the month.

I have been with Vox for 3 years, this means "cancelling" your line doesn't get penalized as their terms state 12 months. But I'm not cancelling I'm moving. They have just debited an amount from my account 3 times the usual amount, where the incoice states cancellation things on there. This makes absolutely no sense!

I was also promised things which I have on record and email by a person by vox that has not been done yet. I sincerely hope that they can resolve this. Why does everyone always just want to ***** your money???