Vox'ing *****

When I signed up was good, could enter CC details online and go.<br> <br> #1 - I tried to change my billing details online using the customer control panel. No can do, only adhoc once off payments. This already made me upset.<br> <br> #2 - On 3 June created a ticket with reference ATL*** which went unanswered for almost up to a week. So I escalated to Voxy on MyBroadband to get this sorted. That was probably the only smooth sailing in this whole ordeal other than sign up day.<br> <br> #3 - So after the above escalation, Ruth Kekana @ vox phoned me to get the details updated. She was helpful, although I was super upset that I had to give out my CC details over the phone. I asked her to also send me a copy of the details being updated.<br> <br> Now that was all fine, until last week, when I was on leave, standing in the sun, I received an SMS that I just spent R2400.20 at CNA. What on earth, who spends that much at CNA to start with! Basically, my CC details have now somehow escaped from VOX (the only place I ever gave the details out to since I got this card) who I gave the details to over the phone.<br> <br> There is ********* at VOX, either the lady who helped me, access to their voice recording, or email admin.