VOX ******ING CUSTOMERS

Caution to please not sign up with VOX😓 I had to pay almost 5k without any services rendered or installations made. First of all there is no month to month package, cancellation cost starts at 2k. I had to wait more than two weeks after the service was started for the rooter and yet no line was installed. Had to follow up and still waited with no help whatsoever. Decided to cancel this as I was unhappy with the turnaround time. Returned the router immediately. However, Vox just escalated the cost for two months. Their only response was that I did not give them enough time to resolve the issue of installation (which is ridiculous seeing that I am the customer who has to pay). Ultimately saying that I am liable for the escalated price. This business does not care about customer satisfaction but only want your money. I hope that this company can stop ******ing people.