Vox inept - Spare yourself the aggravation

First contact with Vox was Thu 13/6/19 re-transferring an existing FTTH line to them. 26 emails and 4 phone calls later, they were unable to confirm Fri 28/6 that service would be live Mon 1/7 as requested. They'd asked me to RICA (wasn't requesting any phone service). They wrongly requested a new FTTH installation from Vuma despite me telling them we already had a line installed. They took days to respond - if they responded at all - to email follow-ups (with reference nr's quoted). I cancelled (verbal and written instruction) and signed up with IPComms https://bit.ly/2xzfgvb (who had me signed up in literally 7min! :-))) but they were unable to connect me on Mon 1/7 because - adding insult to injury - Vox had reserved the FTTH line :-((( Vox kept claiming they had cancelled but it took another 3 phone calls before they admitted they hadn't and cancelled.