Vox - Incorrect Installer - 7 weeks with no updates

Ordered Fibre from Vox and was informed that it would take 4-6 weeks to be installed. During this time I called Vuma to see when fibre setup might be completed. They confirmed that the order was there but they were awaiting a certificate of completion from the body corporate. I then sourced the certificate of completion and provided it to Vuma. Vuma informed me that they were not the installer of the fibre. It was metrofibre. 1. Vox initially sent the request to the incorrect fibre provider and did not actually follow up with me or Vuma. If I did not call around to see what was happening, I would still be waiting. 2. After 7 weeks I cancelled my application with Vox. 3. If I was not the one trying to sort this out I would still be waiting.