Vox incompetence

This company has brought out my inner Karen energy. I contacted Vox to terminate my account because I've sold my house. They told me that it will need to disconnect after a full calendar month to which we agreed 1 March. Shortly after I get disconnected. For 4 consecutive days I have been trying to get them to re connect but all they do is 'issue a ticket' to which nothing changes. Do they expect me to pay for these 4 days and counting that they have disconnected me. I will definitely not be using this company again in future.