NV
Nonhlanhla V
1 reviews | Active since Apr 2020
20 Dec 2022, 17:17
Vox incompetence
I would give this company a -100 if I could. My Wi-Fi has been down since 12 Dec and their technicians are yet to come check what the issue is. All calls logged were closed. I’m so disappointed, never seen such incompetence in my life.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Dec 2022, 20:20Good day Nonhlanhla V, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply20 Dec 2022, 20:20
Official
Good day Nonhlanhla V, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
NV
Nonhlanhla V's updateReviewer Update
28 Dec 2022, 08:03I’m still waiting for this issue to be resolved. Vumatel has asked for an Order number from you so I can have internet. 17 days with no Wi-Fi and yet I paid. I’m expected to pay again end of Dec for nonexistent services! This is ridiculous and quite frustrating.
PLEASE PROVIDE VUMATEL with the necessary information so I can get on with my life or just cancel my services and refund me if you can’t resolve it….I’m really exhausted! I’ve never come across such pathetic service.
Thanks to Gift and Tyren (sp) for their professionalism and trying to resolve this issue. Please take Khanyiso for customer service training, she’s rude and won’t listen to customers.
PLEASE PROVIDE VUMATEL with the necessary information so I can get on with my life or just cancel my services and refund me if you can’t resolve it….I’m really exhausted! I’ve never come across such pathetic service.
Thanks to Gift and Tyren (sp) for their professionalism and trying to resolve this issue. Please take Khanyiso for customer service training, she’s rude and won’t listen to customers.
NV
Nonhlanhla V's update28 Dec 2022, 08:03
Reviewer Update
I’m still waiting for this issue to be resolved. Vumatel has asked for an Order number from you so I can have internet. 17 days with no Wi-Fi and yet I paid. I’m expected to pay again end of Dec for nonexistent services! This is ridiculous and quite frustrating.
PLEASE PROVIDE VUMATEL with the necessary information so I can get on with my life or just cancel my services and refund me if you can’t resolve it….I’m really exhausted! I’ve never come across such pathetic service.
Thanks to Gift and Tyren (sp) for their professionalism and trying to resolve this issue. Please take Khanyiso for customer service training, she’s rude and won’t listen to customers.
PLEASE PROVIDE VUMATEL with the necessary information so I can get on with my life or just cancel my services and refund me if you can’t resolve it….I’m really exhausted! I’ve never come across such pathetic service.
Thanks to Gift and Tyren (sp) for their professionalism and trying to resolve this issue. Please take Khanyiso for customer service training, she’s rude and won’t listen to customers.
Vox Telecom's replyOfficial
10 Jan 2023, 08:23 Good day,Nonhlanhla V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2023, 08:23
Official
Good day,Nonhlanhla V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised that your line is up and running
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox