Vox Inability to provide a service

Good day

I have been a client of Vox for the last year and have always received good service from you as a business but lately I am getting horrible service which is beyond comparison.

MTN had a national outage during the month of January 2024 up until early February 2024 which left many of your clients without service. At the end of January we receive an invoice billed for a whole month service which was paid accordingly with the feedback that all affected clients would be credited accordingly.

During the month of February it was discovered that my simcard was the issue hence why my service was not up and running and we opted for a new Sim card to have the issue resolved.

As we neared the closed of February we received our account statement from Vox that is now indicating that we were billed with two invoices which is way beyond me. I contacted your account dept for assistance and they had refer me to speak with an accounts manager. This , after I tried 6 times to contact this very special accounts manager whom never seems to answer his phone and do not have a direct number nor email address. They can see that a credit was pending on my account but it needs to be approved.

Please assist by:

Directing me to this account manager via email or phone. assist with a ETA for this pending credit to be approved. How do I go about payment for this month's invoice? Do I now only pay the normal subscription? do I deduct this credit? Can you guys flag my account for blocking until this query is resolved?

I am definitively not paying close to R900 for an error that was entirely Vox mistake to provide a service they agreed to provide. You were in breach of the mentioned agreement.