EZ
Elke Z
1 reviews | Active since Jul 2011
19 Jun 2024, 10:16
Vox *********** in answering a simple query about 2nd price increase
I have just phoned Vox 6 times, in a fruitless attempt to confirm whether the 2nd price increase this year actually applies to my account or not. Vox seems incapable of dealing with my query, even though I'm responding EXACTLY as they say I should in the email about the increase. A "leading telecoms [..] provider"??? Definitely NOT.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Jun 2024, 10:51Good day, Elke Z
Please note that the above has been escalated to the accounts team to contact and advise you accordingly.
An agent will be in contact with you soonest.
Kind regards,
Vox
Please note that the above has been escalated to the accounts team to contact and advise you accordingly.
An agent will be in contact with you soonest.
Kind regards,
Vox
Vox Telecom's reply19 Jun 2024, 10:51
Official
Good day, Elke Z
Please note that the above has been escalated to the accounts team to contact and advise you accordingly.
An agent will be in contact with you soonest.
Kind regards,
Vox
Please note that the above has been escalated to the accounts team to contact and advise you accordingly.
An agent will be in contact with you soonest.
Kind regards,
Vox
Vox Telecom's replyOfficial
21 Jun 2024, 09:26Good day, Elke Z
Thank you for your patience whilst this matter was being investigated.
Kindly note that the sales team has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the sales team has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2024, 09:26
Official
Good day, Elke Z
Thank you for your patience whilst this matter was being investigated.
Kindly note that the sales team has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the sales team has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox