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Nandipha N

1 reviews | Active since Mar 2018

08 Feb 2023, 15:45

Vox impossible to cancel

I app**** for home fibre on the 26th of December 2022. I received no router from vox by the 27th of January. I sent through an early line cancellation request and my line is still not released so I can get an alternative provider. I’m taking this to the ombudsman.

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Replies (5)
Vox Telecom
Vox Telecom's reply08 Feb 2023, 17:54
Official
Good day, Nandipha N
 
 Thank you for your review.
 
 Kindly note that we have sent the details of your complaint to the sales retention team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
 Kind Regards, 
 Vox 
NN
Nandipha N's update08 Feb 2023, 20:02
Reviewer Update
I want my profile released by Friday or let’s meet at the Ombudsman.
NN
Nandipha N's update10 Feb 2023, 12:06
Reviewer Update
After requesting an early line release from the 27th of January so I can get an alternative service provider I am still not assisted. Now I get called by an installer that he has been given instruction on the 9/02/2023 to deliver a router today. I constantly phone to follow up on the cancellation whereas I get told my case has been escalated. I DO NOT WANT A ROUTER FROM VOX. Release my profile!
Vox Telecom
Vox Telecom's reply10 Feb 2023, 17:31
Official
 Good day, Nandipha N
 
 Thank you for your review.
 
 Kindly note that we have sent the details of your complaint to the sales retention team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply13 Feb 2023, 07:40
Official
Good day,Nandipha N
 
Thank you for your patience whilst this matter was being investigated. 

We received confirmation that the line has been released. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox