DW
Duncan W

1 reviews | Active since Apr 2014

31 Jul 2019, 15:38

Vox immediately blames customer for their mistake

Utterly appalling service. My company trusted them to provide us with an email solution, and they *****ed up so badly that we were without email for about 1,5 days, and all emails sent to us during this time were lost. Then we discovered that they had given us the wrong settings for our email, and as a result, our emails are now blacklisted with several companies.

It gets worse: we asked for an explanation, and we were ignored for four days. When we eventually got a response, Vox said it was our fault for choosing an inferior solution from them. They also refused to fix the blacklisting issue that they caused.

If you want an ISP that treats you like dirt, blames you for their mistakes and makes you clean up their mess, Vox is the way to go.

0
Replies (0)