Vox I a terrible service provider
Our wifi has been down since yesterday, whenever it goes down and we log a call they blame Vumatel and no one does anything about it. The service is pathetic! No follow up is done and no one helps meanwhile we expected to pay even for the days we don't have service.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
25 Nov 2022, 21:49 Good day, Elisha K
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Vox Telecom's reply25 Nov 2022, 21:49
Official
Good day, Elisha K
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
's updateReviewer Update
25 Nov 2022, 21:51*** is the account number
's update25 Nov 2022, 21:51
Reviewer Update
*** is the account number
Vox Telecom's replyOfficial
26 Nov 2022, 08:23 Good day, Elisha K
Thank you for your response.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your response.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply26 Nov 2022, 08:23
Official
Good day, Elisha K
Thank you for your response.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your response.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Dec 2022, 08:39Good day, Elisha K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did a temporary fix on the link
Vumatel did send a quote for re-install .
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did a temporary fix on the link
Vumatel did send a quote for re-install .
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Dec 2022, 08:39
Official
Good day, Elisha K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did a temporary fix on the link
Vumatel did send a quote for re-install .
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did a temporary fix on the link
Vumatel did send a quote for re-install .
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox