Vox horror experience

Vox once again fail to show any indication of how they can be deemed one of the main Internet service providers in South Africa…how many others are having to deal with this failed organisation? Some background: Moved house in December, and was told by Vox, to make sure I take my existing router with me because Vox will arrange collection. Received an email on the 04/12/2024 that collection of the Hardware is scheduled for 31/01/2025, so I immediately respond asking the question, where are you collecting from? Ticket number: VOX***5. No response. Few weeks go by no response, logged various queries on their whatsapp portal as well, no response. Courier guy, calls me around the 31/01/2025. Stating that he needs to collect hardware and he is at my old address, which is 60km away from my new place. Say to him I have your router with me. Guy cuts the call, next thing I am being billed for a router. Log another query, ticket no: VOX***5-T1-2. I receive a response that the collection of router has been scheduled for 10/03/2025. On the 06/03/2025, receive a message that my account is now suspended and an amount of R2728 is due. There has to be a way to put a stop to Vox and their incompetence….