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Lungile N

1 reviews | Active since Oct 2022

02 Apr 2024, 20:14

Vox Horrible Service Strikes again!!!!

A month later and my fibre is down once again. Your clueless agents are forever escalating issues but nothing gets resolved, to top it all off, your agents never contact me with feedback.

I want to cancel my contract with Vox. Your terrible service is nauseating to say the least.

0
Replies (5)
Vox Telecom
Vox Telecom's reply02 Apr 2024, 20:39
Official
Good day Lungile,

Thank you for your review.

We have escalated the details of your complaint to the technical department, and an agent will get in contact with you directly.

Kind regards,
Vox
LN
Lungile N's update02 Apr 2024, 20:49
Reviewer Update
You mean the one who just hung up the phone while I was still talking to him and told me to accept it because that’s how Vumatel operates. Told him I would like him to assist me with cancelling my contract and proceeds to tell me that the issues are still the same and it won’t stop there.

Your company is a joke.
LN
Lungile N's update03 Apr 2024, 18:13
Reviewer Update
My fibre is still down. Your agent called in the morning and send he is has escalated for vumatel to call and still no service.
LN
Lungile N's update03 Apr 2024, 19:00
Reviewer Update
Seems like no one at Vox is willing to help. How many escalations must there be before something actually gets done. You keep telling me about 2-72 hours when ask for feedback and all the agents I speak to sound confused and clueless.

Vox Telecom
Vox Telecom's reply10 Apr 2024, 10:13
Official
Good day,Lungile
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox