ZR
Zandile R
1 reviews | Active since Apr 2017
31 Mar 2026, 13:45
Vox Horrible Customer Service
Terrible Customer Service.
Since the beginning of March I've been laiasing with Vox to inform them that my contract with them commences on the 1st of April 2026. They proceeded to debit my account and I sent a complaint to them where they gave me the same response that I do not agree with. They charged me for rental of equipment which I ordered as part of my contract with them to commence on the 1st of April. When I told them to come and collect their equipment since I did not agree to that, they told me they don't work like that.
As a customer I can't be charged for something that I did not open or use.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 Mar 2026, 13:53Good day Zandile
Thank you for your post.
Kindly note that the details of your complaint has been sent to the our channel management team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply31 Mar 2026, 13:53
Official
Good day Zandile
Thank you for your post.
Kindly note that the details of your complaint has been sent to the our channel management team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Apr 2026, 09:17Good day Zandile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2026, 09:17
Official
Good day Zandile
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox