RF
Raimundo F
1 reviews | Active since Apr 2021
05 Nov 2022, 10:33
Vox hopes they won't be needed on weekends
I was nearly a customer of theirs. Went through the whole process and by Friday thing's were supposed to be sorted. Today Saturday still nothing so I contacted their sales rep who eventually answers and informs me only by Monday as they don't work weekends. What the hell, might aswell close garages on weekends and tell motorists sorry only Monday. Get my point VOX, you cannot provide a service as such and not have emergency backup for customers on weekends. Thanks Lisa
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Nov 2022, 10:58Giood day, Raimundo
Thank you for your review.
Kindly do note that Vox has a 24/7 Support Center available to assist with any Support related queries. However, do note that the Administration teams are available Mondays - Fridays between 08:00 - 17:00
We have asked that the Vetting team look into your order and assist with feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly do note that Vox has a 24/7 Support Center available to assist with any Support related queries. However, do note that the Administration teams are available Mondays - Fridays between 08:00 - 17:00
We have asked that the Vetting team look into your order and assist with feedback.
Kind Regards,
Vox
Vox Telecom's reply05 Nov 2022, 10:58
Official
Giood day, Raimundo
Thank you for your review.
Kindly do note that Vox has a 24/7 Support Center available to assist with any Support related queries. However, do note that the Administration teams are available Mondays - Fridays between 08:00 - 17:00
We have asked that the Vetting team look into your order and assist with feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly do note that Vox has a 24/7 Support Center available to assist with any Support related queries. However, do note that the Administration teams are available Mondays - Fridays between 08:00 - 17:00
We have asked that the Vetting team look into your order and assist with feedback.
Kind Regards,
Vox
RF
Raimundo F's updateReviewer Update
05 Nov 2022, 11:40Great thanks for the response then why did Lisa not inform me?
RF
Raimundo F's update05 Nov 2022, 11:40
Reviewer Update
Great thanks for the response then why did Lisa not inform me?
Vox Telecom's replyOfficial
11 Nov 2022, 11:19Good day , Raimundo D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router delivered for self-installation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router delivered for self-installation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Nov 2022, 11:19
Official
Good day , Raimundo D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router delivered for self-installation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router delivered for self-installation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox