Vox holds former customer hostage

After several years of intermittent connectivity issues, we decided to switch from Vox to Afrihost.

We requested Vox to cancel the service as of 31 May, received the cancellation note, and indeed woke up this morning to no internet.

However, Vox did not release the line so that Afrihost can take it over.

In effect, Vox has stopped the service and preventing us from continuing with another ISP.

This is wrong and must be fixed immediately.

I ha e already spent 3 hours on the phone. Vox technical support refuses to help. Vumatel says it's an ISP issue. Afrihost says they can't do it and are waiting for Vumatel.

This is what Afrihost support tells me now:

"I also see on the Vumatel portal start date shows 2025/06/07 23:00 which means that is when VOX will release your line"

Really? they cancelled our service then prevent me from using the fibre for another week?

How can a customer be held hostage like this?