1 reviews | Active since Sept 2017
Vox hidden and undisclosed cancellation fees. Overcharged for cancelling my month to month service.
I've had an ADSL account with Vox for years. 6 months ago I signed up for one of their fibre packages. It was a more expensive month to month package which did not include a setup fee. Hence why it was the more expensive month to month option. I didnt want to take the cheaper 24 month contract as I was not sure how long I would be residing where I was. So I took the more expensive package. 6 months down the line I moved out and asked them to cancel the fibre. They then invoiced me R1500ex vat to cancel my month to month service?! When I called to find out how they can charge me for taking the more expensive package to negate installation fees and not be caught in a contrac they said it was a promo option and that T&C's (which is was never made aware of) were that I couldn't cancel. How does that work on a more expensive month to month package?!
Good day Matt.
Thank you for bringing this to our attention. We have sent you a separate Private Message requesting your Account ID in order for us to escalate your request.
Once we have received the information from you, we will investigate urgently for assistance.
Thank you in advance.
Vox Telecom
Good day Matt.
Thank you for bringing this to our attention. We have sent you a separate Private Message requesting your Account ID in order for us to escalate your request.
Once we have received the information from you, we will investigate urgently for assistance.
Thank you in advance.
Vox Telecom
Good day Matt.
We were able to obtain your Account ID under your full name.
We are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Matt.
We were able to obtain your Account ID under your full name.
We are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Matt.
As per the feedback we received,our Service Delivery Manager has been in contact with you regarding the above concerns raised.
Kindly note that the Service Delivery Manager will remain in contact with you.
Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards.
Vox Telecom
Good day Matt.
As per the feedback we received,our Service Delivery Manager has been in contact with you regarding the above concerns raised.
Kindly note that the Service Delivery Manager will remain in contact with you.
Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards.
Vox Telecom
Good day Matt.
We have received confirmation that you have been in contact with the Service Delivery Manager regarding your complaint.
The services you signed up for on 02/Nov/2017 was for the 10Mbps Uncapped bundled services on a month to month contract.
As per the Terms and Conditions accepted by yourself on 04/Oct/2017, Fiber to the Home Packages are all subject to a once-off setup and configuration fee. Should Vox Telecom offer to waive this fee and you terminate the subscription within 12 months of activation, the full setup and configuration fee is payable as part of the Termination Fee.
The cancellation has been successfully processed effective 01/May/2018 and confirmation of same has been sent to you.
Please let us know if there is anything else we can assist you with.
Kind Regards,
VoxTelecom
Good day Matt.
We have received confirmation that you have been in contact with the Service Delivery Manager regarding your complaint.
The services you signed up for on 02/Nov/2017 was for the 10Mbps Uncapped bundled services on a month to month contract.
As per the Terms and Conditions accepted by yourself on 04/Oct/2017, Fiber to the Home Packages are all subject to a once-off setup and configuration fee. Should Vox Telecom offer to waive this fee and you terminate the subscription within 12 months of activation, the full setup and configuration fee is payable as part of the Termination Fee.
The cancellation has been successfully processed effective 01/May/2018 and confirmation of same has been sent to you.
Please let us know if there is anything else we can assist you with.
Kind Regards,
VoxTelecom