LF
Lise F
1 reviews | Active since Apr 2014
31 Aug 2023, 12:27
Vox helpline is useless
After being with Vox for 4 months, I have to report that my previous low rating stands. Our internet has been out for at least 5 times in the past 4 months. The local business partner is never available, and you can phone the Vox helpline any time of the day, you always have to wait for at least half an hour, and that is on a good day. Vox obviously does not employ enough staff to deal with all their problems. They are happy for their customers to waste time and money waiting on the phone forever. If you are undecided about an ISP, go straight past this one!
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
31 Aug 2023, 12:59Good day, Lise
Thank you for the review.
As per notification sent:
From | ***
To | Lise Fourie
Subject | FTTB Link Service, FTTH Services
Date Sent | 2023-08-30 07:32:15
Status | Sent Successfully
Message Headers |
Impact Description
Customers may experience a brief drop in connection.
Update Description
Please kindly take note of the following planned maintenance scheduled to commence at 23:00 on 30/08/2023 until 05:00 on 01/09/2023.
Regards
Vox
Thank you for the review.
As per notification sent:
From | ***
To | Lise Fourie
Subject | FTTB Link Service, FTTH Services
Date Sent | 2023-08-30 07:32:15
Status | Sent Successfully
Message Headers |
Impact Description
Customers may experience a brief drop in connection.
Update Description
Please kindly take note of the following planned maintenance scheduled to commence at 23:00 on 30/08/2023 until 05:00 on 01/09/2023.
Regards
Vox
Vox Telecom's reply31 Aug 2023, 12:59
Official
Good day, Lise
Thank you for the review.
As per notification sent:
From | ***
To | Lise Fourie
Subject | FTTB Link Service, FTTH Services
Date Sent | 2023-08-30 07:32:15
Status | Sent Successfully
Message Headers |
Impact Description
Customers may experience a brief drop in connection.
Update Description
Please kindly take note of the following planned maintenance scheduled to commence at 23:00 on 30/08/2023 until 05:00 on 01/09/2023.
Regards
Vox
Thank you for the review.
As per notification sent:
From | ***
To | Lise Fourie
Subject | FTTB Link Service, FTTH Services
Date Sent | 2023-08-30 07:32:15
Status | Sent Successfully
Message Headers |
Impact Description
Customers may experience a brief drop in connection.
Update Description
Please kindly take note of the following planned maintenance scheduled to commence at 23:00 on 30/08/2023 until 05:00 on 01/09/2023.
Regards
Vox
LF
Lise F's updateReviewer Update
31 Aug 2023, 14:02Sorry, but you are not understanding my problem. Your answer is totally irrelevant.
1. Our internet was down more than once every single month since we got it.
2. The waiting time on your helpline is totally unacceptable.
3. When I got through eventually, the technician told me he cannot tell me when the line will be restored. So why does he not have the info you gave me above?
Your reply just proves my point. It's clear that Vox is not interested in outstanding customer service. I already persuaded my neighbours to get another ISP and I will continue steering people away until you put your customers first.
1. Our internet was down more than once every single month since we got it.
2. The waiting time on your helpline is totally unacceptable.
3. When I got through eventually, the technician told me he cannot tell me when the line will be restored. So why does he not have the info you gave me above?
Your reply just proves my point. It's clear that Vox is not interested in outstanding customer service. I already persuaded my neighbours to get another ISP and I will continue steering people away until you put your customers first.
LF
Lise F's update31 Aug 2023, 14:02
Reviewer Update
Sorry, but you are not understanding my problem. Your answer is totally irrelevant.
1. Our internet was down more than once every single month since we got it.
2. The waiting time on your helpline is totally unacceptable.
3. When I got through eventually, the technician told me he cannot tell me when the line will be restored. So why does he not have the info you gave me above?
Your reply just proves my point. It's clear that Vox is not interested in outstanding customer service. I already persuaded my neighbours to get another ISP and I will continue steering people away until you put your customers first.
1. Our internet was down more than once every single month since we got it.
2. The waiting time on your helpline is totally unacceptable.
3. When I got through eventually, the technician told me he cannot tell me when the line will be restored. So why does he not have the info you gave me above?
Your reply just proves my point. It's clear that Vox is not interested in outstanding customer service. I already persuaded my neighbours to get another ISP and I will continue steering people away until you put your customers first.
Vox Telecom's replyOfficial
31 Aug 2023, 14:15Good day, Lise
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Vox Telecom's reply31 Aug 2023, 14:15
Official
Good day, Lise
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
LF
Lise F's updateReviewer Update
31 Aug 2023, 14:27Sorry, but based on my experience so far, I am not holding my breath. Logging a ticket is not going to help me at all. I will just wait forever and then talk to someone who doesn't have the correct information
. Please just get someone who can solve the problem to phone me. Why is that so difficult?
. Please just get someone who can solve the problem to phone me. Why is that so difficult?
LF
Lise F's update31 Aug 2023, 14:27
Reviewer Update
Sorry, but based on my experience so far, I am not holding my breath. Logging a ticket is not going to help me at all. I will just wait forever and then talk to someone who doesn't have the correct information
. Please just get someone who can solve the problem to phone me. Why is that so difficult?
. Please just get someone who can solve the problem to phone me. Why is that so difficult?
LF
Lise F's updateReviewer Update
31 Aug 2023, 19:21I rep**** via email that I was in a meeting and could not answer my phone. I am available tomorrow (Friday) 8.00-8.30am and then again after 1pm.
LF
Lise F's update31 Aug 2023, 19:21
Reviewer Update
I rep**** via email that I was in a meeting and could not answer my phone. I am available tomorrow (Friday) 8.00-8.30am and then again after 1pm.
Vox Telecom's replyOfficial
01 Sept 2023, 10:35Good day, Lise
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Sept 2023, 10:35
Official
Good day, Lise
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox