Vox help yourself

I'm new to Nelspruit and when looking for an isp the one with ok prices was vox so I started the process to sign up and it went smoothly. But here comes the kicker once you have signed up the service slows down to a halt. Openserve installed the line the following day and confirmation was sent with the B number. However Vox only received the B number after I gave it to them and only confirmed the line was active after me asking them to have the person who deals with Openserve follow up. Once this was done I received an sms to plug in my router. Great! The only problem is that I have not received the router and once again I had to phone to follow up. After being placed on hold multiple times and hanging up I finally got through. The person informed me that the router was shipped at 11 that morning. Awesome so it should be here either later that day or the following morning. Well let me tell you it seems that the whole process has been reverted to the router not being shipped as there isn't even a tracking number. I'm not even active on their network yet and already disappointed. So for anyone looking for fibre in nelspruit let this be a warning. Vox is not what they sell you at their pop up stands on the side of the road. Ps. The app hasn't updated since I requested a follow up.