Vox Headache!!!!!!!

I have been with Vox since April 2020 and the service was great and everything went well until I had to move premises, I had no Wifi connection for an entire month of which I was billed for, when I raised that they said it's company policy, now last month I made a payment of R1500 towards my subscription and it was unfortunately R53.00 short, I sent an email to their collections department requesting them to that I will settle the R53.00 on my next payment date, a lady by the name of Lufuno Magidi just called me and told me in no uncertain terms that they are suspending my services, your service went from excellent to nonsensical, I will looking at moving from Vox and find a company where I will feel valued as a client and threatened all the time with suspensions, this is very sad customer service!!!