Vox have the baddest customer care centre

It's been 5 days that our fiber is offline. No wifi. I have contacted Vox via telephone call and, messenger and whatsapp. They keep telling me that they have logged the problem with openserve and is waiting on openserve. It's been 5 days. My son who is a University Student need internet for research. I bought 1gig data 5 times already just for him to have data and for the house. They inconveniences is by this poor service. Their customer centre is so bad I phoned them Friday I waited 30 minutes to speak to consultant but decided to put down the ohine. I will never recommend anybody to take out a contract with Vox.