WG
Wilhelm G
1 reviews | Active since Oct 2022
26 Jun 2024, 07:07
Vox hates customer care
I cancelled my account in February 2024. In April I was still billed for February and March stating I never cancelled. Then they were supposed to collect my UPS as per their instruction they were going to collect it on 31 March. It never happened.
In May I received a surprize invoice from Vox for R5 900 for the ups that they said that they will be collecting.
I email them each month and no response.
They have a don't care attitude and I will strongly advise rather to use alternative ISPs. Their website hosting will probably be worse. I sent another email today. They just don't care.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Jun 2024, 08:16Good day, Wilhelm
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Jun 2024, 08:16
Official
Good day, Wilhelm
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
WG
Wilhelm G's updateReviewer Update
26 Jun 2024, 08:24Every time it gets send there then they either don't respond or phone me to try and get me to resign up with vox which will never happen. They don't solve the querie. Its like no one has been trained in their responsibly and how to deal with it. I need it resolved with a credit note.
WG
Wilhelm G's update26 Jun 2024, 08:24
Reviewer Update
Every time it gets send there then they either don't respond or phone me to try and get me to resign up with vox which will never happen. They don't solve the querie. Its like no one has been trained in their responsibly and how to deal with it. I need it resolved with a credit note.