Vox has the worst customer service

I'm so mad right now at Vox... In April the debit order mandate was cancelled... By the end of April I reinstated it and thought everything would go fine ....

Apparently there was some sort of "block" on their side, which caused that the payment didn't go through...

I explained that we didn't know of this at the beginning of the month, so if they can the take a double payment on 1June, life should be fine for everyone...

Nope ... Kayla Williams avoids how the one missed payment will get paid on every response she sends me and instead leaves it to their automated kk templates to push my BP up!!

I've emailed several times over the last two weeks to get things sorted, but no one gives a ****

I'm already physically sick & don't need this ****...

I have asked her if your going to end the connection to my place?? Or can I pay double on 1June in more than one email and she just avoids responding to me at all!!!!!!

So make up your mind, if you want to provide my fibre or not...

I haven't had WiFi for a week now.... But I'm expected to pay for a whole month...

You truly have the worst customer service in this country...

I was thinking of taking of your other products but seeing as how you're treating me now.... I must rather just be patient, save and but my inverter and other things cash!!

Just confirm if you're still supplying me cos there's 4 other places that have made offers to me & my sister needs to work from home, so the internet can't be of for much longer...

As I said before, I'm physically sick, no one can hear me when talking on the phone, it's best to email me.