FS
Frederick S
1 reviews | Active since Sept 2022
06 Sept 2022, 10:35
Vox has the ugliest service
Connection was good but client services are the worst i have ever seen in any area of service. No flexibility or anything. Will not recommend them to anyone
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Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
06 Sept 2022, 11:09 Good day, Frederick S
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have escalated your request to the accounts team to assist accordingly.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have escalated your request to the accounts team to assist accordingly.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2022, 11:09
Official
Good day, Frederick S
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have escalated your request to the accounts team to assist accordingly.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have escalated your request to the accounts team to assist accordingly.
Kind Regards,
Vox
FS
Frederick S's updateReviewer Update
06 Sept 2022, 12:11But i do not want to cancel. You are forcing a cancelation on me.
FS
Frederick S's update06 Sept 2022, 12:11
Reviewer Update
But i do not want to cancel. You are forcing a cancelation on me.
Vox Telecom's replyOfficial
06 Sept 2022, 12:35Hi, Frederick S
When moving premises the line needs to be cancelled.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
When moving premises the line needs to be cancelled.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
Vox Telecom's reply06 Sept 2022, 12:35
Official
Hi, Frederick S
When moving premises the line needs to be cancelled.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
When moving premises the line needs to be cancelled.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Regards
Vox
FS
Frederick S's updateReviewer Update
06 Sept 2022, 14:48Nevertheless its you cancelling without any other way of making this work.i still wanted the service but just on another premises. We could have arranged a way to cover such cost in a new agreement based on the new premises, or something similar. You should really make space for a clause in the agreement for special conditions like this. now i have to pay almost 5 time my monthly agreement on a penalty fee? Very unfair.
FS
Frederick S's update06 Sept 2022, 14:48
Reviewer Update
Nevertheless its you cancelling without any other way of making this work.i still wanted the service but just on another premises. We could have arranged a way to cover such cost in a new agreement based on the new premises, or something similar. You should really make space for a clause in the agreement for special conditions like this. now i have to pay almost 5 time my monthly agreement on a penalty fee? Very unfair.
Vox Telecom's replyOfficial
09 Sept 2022, 07:54Good day , Frederick S
Thank you for your patience while this matter was being investigated.
Kindly note that we received confirmation that the accounts has been in discussion pertaining to your dispute and the outcome thereof.
Kind regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we received confirmation that the accounts has been in discussion pertaining to your dispute and the outcome thereof.
Kind regards
Vox
Vox Telecom's reply09 Sept 2022, 07:54
Official
Good day , Frederick S
Thank you for your patience while this matter was being investigated.
Kindly note that we received confirmation that the accounts has been in discussion pertaining to your dispute and the outcome thereof.
Kind regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we received confirmation that the accounts has been in discussion pertaining to your dispute and the outcome thereof.
Kind regards
Vox