GB
Geshwin B
1 reviews | Active since Jul 2024
09 Jul 2024, 07:36
Vox has no after sales service
I emailed Vox on 9th of June telling them I have no network on my Fibre line ,when the network comes on it stays on for only 3 to 6 minutes and goes off .No one responded ,I pay my account forward I pay more than the initial amount .poor aftersales service .till today 9th July still no answer
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Replies (2)
Vox Telecom's replyOfficial
09 Jul 2024, 07:56Good day Geshwin
Thank you for your rview
Kindly note that the original fault is still open on the reference VOX***5 logged 03 July 2024
The Support team will follow up with the Network Provider ( FNO:Octotel) ( FNO ***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your rview
Kindly note that the original fault is still open on the reference VOX***5 logged 03 July 2024
The Support team will follow up with the Network Provider ( FNO:Octotel) ( FNO ***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply09 Jul 2024, 07:56
Official
Good day Geshwin
Thank you for your rview
Kindly note that the original fault is still open on the reference VOX***5 logged 03 July 2024
The Support team will follow up with the Network Provider ( FNO:Octotel) ( FNO ***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your rview
Kindly note that the original fault is still open on the reference VOX***5 logged 03 July 2024
The Support team will follow up with the Network Provider ( FNO:Octotel) ( FNO ***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
11 Jul 2024, 13:11Good day, Geshwin
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Jul 2024, 13:11
Official
Good day, Geshwin
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotelrestored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox