CJ
Charles J
1 reviews | Active since Jul 2013
02 Nov 2024, 13:28
Vox has gone totally crazy!
I canceled my VOIP service, yet you kept charging me for it. I then asked you to pick up the unit. You incorrectly tried picking it up from the wrong address. I sent you a query telling you to pick it up from the right address which you just kindly ignored and now you want to charge me for it? Are you crazy? Please refund me immediately, get your act together and pick it up from the right address as in my request VOX***4.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Nov 2024, 14:08Good day Charles,
Thank you for your review.
Kindly note the details from your review has been escalated to the relevant department, and an agent will make contact with you directly,
Kind regards,
Vox
Thank you for your review.
Kindly note the details from your review has been escalated to the relevant department, and an agent will make contact with you directly,
Kind regards,
Vox
Vox Telecom's reply02 Nov 2024, 14:08
Official
Good day Charles,
Thank you for your review.
Kindly note the details from your review has been escalated to the relevant department, and an agent will make contact with you directly,
Kind regards,
Vox
Thank you for your review.
Kindly note the details from your review has been escalated to the relevant department, and an agent will make contact with you directly,
Kind regards,
Vox
Vox Telecom's replyOfficial
11 Nov 2024, 08:24Good day, Charles,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Nov 2024, 08:24
Official
Good day, Charles,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox