Vox has done it again,off again

Ag no man Vox, off again!! This is the 4th time now since 5th of March. My contract stipulates that it only officially starts the 1st of April 2024, but when I requested to cancel, I was sent this email: Regarding the cancellation, we do require a 1 full clear calendar month's notice for the cancellation. We do collect the routers after the termination of the services. Please also be advised there will be a penalty fee of R1725.00 should you cancel within the 12 month's that you've been with us. Surely there is a cooling off period with a company?This is the worse internet service I have ever experienced,more off than on.Due to Vox’s issues,my data is depleted,my airtime is depleted, I cannot access the security cameras outside,my homeschoolig is affected.I regret joining Vox