VOX HAS CERTAINLY NOT FAILED TO DISAPPOINT ME

On the 19th of December 2024 we requested assistance with network to a new built granny flat - Vox suggested a extender and a technician came out to assess. We received a quote for the extender same day and on the same day we accepted the quote but after much, MUCH begging and eventually logged a complaint for bad service on Helo Peter it was installed on the morning of 30/12/2024.

By the afternoon and phoning back and forth to get assistance because we could not connect to the main router we called and asked that they cancel the order and come and remove the hardware ... Reference number Vox***1

On the 31/12/2024 I sent an email to confirm that the order was cancelled and they need to come and collect the hardware. No response, beside a automated email.

I have no idea why Vox is procrastinating with the process. Because if they think they will bill me at the end of the month pro-rate they have something coming.

One thing I can with 100% cer*****y say: Vox has once again not failed to to disappoint and frustrate me... my gosh