UP
URSULA P
1 reviews | Active since Mar 2022
05 Mar 2022, 19:25
Vox has Appalling Service
Absolutely shocking service. I have been calling, leaving messages for someone to call me and sending emails to 2 email addresses for the last 4 days! I even said to the one call centre agent (who said he was busy with the issue and would call me back) please just call me back and tell me whether you can help me or not. Just some kind of feedback.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Mar 2022, 19:58Good day, Ursula
Thank you for your review.
Kindly note that your query has been sent to the Support team for urgent assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your query has been sent to the Support team for urgent assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Mar 2022, 19:58
Official
Good day, Ursula
Thank you for your review.
Kindly note that your query has been sent to the Support team for urgent assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your query has been sent to the Support team for urgent assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Best regards,
UP
URSULA P's updateReviewer Update
05 Mar 2022, 20:18Thank you very much Vox, a helpful gentleman just called me and sorted out my wifi. Such a pity it took me having to complain before someone called. Oh well....all sorted....thanks.
UP
URSULA P's update05 Mar 2022, 20:18
Reviewer Update
Thank you very much Vox, a helpful gentleman just called me and sorted out my wifi. Such a pity it took me having to complain before someone called. Oh well....all sorted....thanks.
Vox Telecom's replyOfficial
08 Mar 2022, 16:19Good day, Ursela D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was rebooted.
Should you require any further assistance, please do not hesitate to contact us on *** or email,
***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was rebooted.
Should you require any further assistance, please do not hesitate to contact us on *** or email,
***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply08 Mar 2022, 16:19
Official
Good day, Ursela D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was rebooted.
Should you require any further assistance, please do not hesitate to contact us on *** or email,
***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was rebooted.
Should you require any further assistance, please do not hesitate to contact us on *** or email,
***
Kind Regards,
Vox
Best regards,