MF
Marzelle F
1 reviews | Active since Oct 2018
24 Oct 2022, 13:28
Vox Good assistance as always
Please VOX, we need the fibre line up and running asap please.
We hardly have any problems with our service with VOX, Vodacom refuses to give a proper update.
I did phone in again this morning, and the gentleman that assisted me also could not give much feedback.
Sorry to record on hellopeter, but our phone data and call limits have been reached due to the fibre issue
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Oct 2022, 13:51Good day Marzelle F
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider, Vodacom ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider, Vodacom ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply24 Oct 2022, 13:51
Official
Good day Marzelle F
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider, Vodacom ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2 .
The Support team will follow up with the Network Provider, Vodacom ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
MF
Marzelle F's updateReviewer Update
24 Oct 2022, 13:58Hi,
Thank you for the reply, our community is livid as Vodacom is not helping at all.
No updates, just escalations.... non stop!
Thank you for the reply, our community is livid as Vodacom is not helping at all.
No updates, just escalations.... non stop!
MF
Marzelle F's update24 Oct 2022, 13:58
Reviewer Update
Hi,
Thank you for the reply, our community is livid as Vodacom is not helping at all.
No updates, just escalations.... non stop!
Thank you for the reply, our community is livid as Vodacom is not helping at all.
No updates, just escalations.... non stop!
MF
Marzelle F's updateReviewer Update
24 Oct 2022, 14:01please this is critical, so we urgently need an update on the status please
MF
Marzelle F's update24 Oct 2022, 14:01
Reviewer Update
please this is critical, so we urgently need an update on the status please
Vox Telecom's replyOfficial
26 Oct 2022, 14:20Good day, Marzelle F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Network Provider , Vodacom restored the link and the Vox onsite team attended , ONT plugged into port 1.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Network Provider , Vodacom restored the link and the Vox onsite team attended , ONT plugged into port 1.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Oct 2022, 14:20
Official
Good day, Marzelle F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Network Provider , Vodacom restored the link and the Vox onsite team attended , ONT plugged into port 1.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Network Provider , Vodacom restored the link and the Vox onsite team attended , ONT plugged into port 1.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox