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Albertus S

1 reviews | Active since Aug 2017

02 Aug 2017, 16:16

Vox giving new meaning of poor service

<p>Acc nr ********** </p> <p>I have logged a number of calls to the call center and spoken to the managers for the last 3 weeks to resolve my problem with the service provider. </p> <p>The managers refuse to let me speak to a director and does nothing but lie to me.</p> <p>The worst service I have ever experienced with as supplier in my life - people be warned.</p>

0
Replies (3)
Vox Telecom
Vox Telecom's reply02 Aug 2017, 17:19
Official

Good evening AlbertSchoeman,

Thank you for bringing this to our attention.

Please provide us with the necessary information in order for us to trace your account for the investigation to take place? The account number provided is censored.

Will you please send an email to *** with your name, surname and account number in order for us to assist?

Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply03 Aug 2017, 20:46
Official

Hi AlbertSchoeman,

Kindly note that we are still awaiting your deatils. Will you please email your details to *** in order for us to escalate the matter for a resolution?

Regards,

Clarize.

Vox Telecom
Vox Telecom's reply10 Aug 2017, 08:53
Official

Good day Mr. Schoeman

The Consumer Accounts manager has been in contact with you and assisted you with your complaint. We have also confirmed that the necessary credits have been allocated to your account and the updated Statement has been sent to you on a separate email.

We apologize for the inconvenience caused.

Kind Regards,

Vox Telecom